The DOT Compiles An Airline Customer Service Dashboard, But Airlines Still Decide What Is A Controllable Delay

Filed under Flight Survey

The DOT has surveyed airlines and put together this dashboard with airline commitments on what they will do in case of “controllable” cancellations and delays. Many airlines are committing to providing more benefits to consumers in an effort to avoid the DOT regulating the industry. In my experience, getting airlines to cover expenses or to […]

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