United’s Official Report On Flight 3411 Raises More Questions Than It Answers; Plus: The Excellent Customer Service Changes That United Will Make Going Forward
Filed under Flight
United has released their official report on what happened on flight 3411 earlier this month when Dr. Dao was dragged off the plane by Chicago aviation police officers. I wrote my original thoughts on the incident here. You can read United’s report above, but allow me to cut through some of the corporate speak and add Want to continue reading this post? Click here!